Turn your list into revenue —
without the TCPA risk.
Meet Connecta — Hostcomm's US AI predictive dialer. Cloud-based, nothing to install: predictive, power, preview and manual modes, with STIR/SHAKEN Class A attestation, caller-ID reputation monitoring, Precall SMS warm-up and a built-in AI voice agent. Inbound, outbound and blended on one platform.
Connecta is Hostcomm's US-hosted predictive dialer that helps outbound teams connect with more live customers — with caller-ID reputation monitoring, Precall SMS warm-up and a built-in AI voice agent — while staying inside TCPA, FCC and STIR/SHAKEN rules. Same-day setup, no software to install, billed month-to-month.
Built to keep your numbers
connecting.
Most dialers just place calls. Connecta protects the thing that actually drives revenue — your answer rate — and pairs human agents with AI on one platform, not two contracts.
Catch a number going “Spam Likely” before your connect rate does
Connecta links to calleridreputation.com to monitor your outbound numbers across the major spam-flagging databases and track their STIR/SHAKEN attestation. When a number starts getting flagged, it surfaces on the dashboard — so you can rest it and swap in a clean one before answer rates collapse.
Warm the lead with an SMS, seconds before you dial
Precall sends a short, personalised text just ahead of the call, so the number that rings is one the customer already recognises. Answer rates climb, and STOP replies are honoured automatically and suppressed across every campaign.
An AI voice agent on the same platform — not bolted on
Hand a call to a Hostcomm AI voice agent as a safety net for abandoned calls, or run AI-first and pass qualified calls to a human with the full transcript and customer record. One vendor, one data flow — not voice AI from one supplier stitched to a dialer from another.
The right CRM record on screen the moment the call connects
Connecta matches the live call to your CRM and pops the customer record the instant your agent answers, then writes the outcome back on disposition. FLG360, HubSpot, Pipedrive and Zoho CRM are live today, with Salesforce coming soon.
Per-number dial caps and frequency limits, enforced on every call
Hard daily caps per outbound number and per-contact frequency limits are applied to every dial — keeping your numbers healthy and your contact patterns inside sensible, defensible bounds.
Listen, whisper, barge — and warm-transfer with the recording intact
Supervisors get a live agent grid with listen-in, whisper and barge. Agents blind, attended or three-way transfer a call on a hot-key, with the recording continuous across the handover.
Two surfaces,
one platform.
Supervisors get a live console over the whole tenant; agents get a focused workspace that pops the right record the moment a call connects. No tab-juggling, no second tool.
Watch every live call —
step in when it matters.
A real-time wallboard of agents and calls across your tenant, refreshed every two seconds. Listen, whisper, or barge on any active call, and keep an eye on number health and abandon rate before they cost you connects.
- →Live agents, queue depth, longest wait & abandon rate at a glance
- →Listen / whisper / barge on any in-progress call
- →Per-tenant view across campaigns, carriers and number pools
The right record pops
the second they answer.
When a call connects, the agent sees the matching lead from your CRM — no searching. AI Assist listens alongside and surfaces the next best action, while one-click transfer and call controls keep the conversation moving.
- →CRM screen-pop (FLG360, HubSpot, Pipedrive & Zoho CRM live; Salesforce coming soon)
- →AI Assist listens and suggests next-best-actions in real time
- →Mute, hold, keypad, attended/blind transfer — one click each
Match the dialer
to the campaign.
Switch dialing mode per campaign, per list, per team — without leaving the platform or calling support.
Predictive
Dials multiple numbers per agent and connects only live answers. Maximum talk time for large, clean lists.
Power
Dials a fixed number of lines per available agent. Faster than manual, more controlled than predictive.
Preview
Agents see the lead and record before the call connects. Best for high-value or complex accounts.
Manual
Click-to-call with full screen pop and logging. The compliant default when consent rules demand it.
Every call signed,
scrubbed, and logged.
TCPA exposure is the most expensive thing most US contact centers underestimate — statutory damages run $500 per call, trebled to $1,500 for willful violations, with no cap. The dialer is built so the safe path is the default one.
Hostcomm provides the controls and the audit trail. Your consent and policies determine compliance — and nothing here is legal advice.
STIR/SHAKEN Class A attestation
SIGNEDEvery call is signed at the highest attestation level, so carriers are less likely to label you “Spam Likely” — protecting your connect rate.
DNC + reassigned-number scrubbing
SCRUBBEDLists are scrubbed against the National Do Not Call Registry and reassigned-number databases before a single number is dialed.
Calling-window guardrails
TIMEDLocal-time calling windows (8am–9pm) are enforced by area code, so a contact in California isn’t called before 8am their time.
Consent records attached per lead
LINKEDAttach and display a one-to-one consent record for each contact, in line with current FCC consent expectations.
Timestamped audit log
LOGGEDConsent, opt-outs, revocations and every dial attempt are logged and exportable — the evidence you need if a complaint ever lands.
One platform.
No add-on invoices.
Local presence dialing
Show a local area code to raise answer rates — with carrier-compliant number management.
Answer-machine detection
Skip voicemails and dead air automatically so agents only hear a real “hello.”
Real-time wallboards
Live campaign, agent and queue stats on any screen — no refresh, no spreadsheets.
Inbound ACD + blended
Route inbound calls by skill and run inbound, outbound and blended on the same platform.
PCI DSS payment capture
Take card payments mid-call via Stripe, Adyen or Sage — your agent never sees the card number.
AI call scoring
Every call scored for sentiment, compliance, empathy and resolution — automatic agent scorecards.
On-screen call scripts
Per-campaign scripts with merge fields that fill in from the lead and CRM record, so agents stay on message.
WebRTC browser phone
Agents work from a browser tab. Nothing to install, works on any device, anywhere.
Straight answers.
Is the cloud dialer TCPA compliant?
The platform gives you the controls US outbound teams need to stay compliant: National DNC and reassigned-number scrubbing, local-time calling windows by area code, one-to-one consent records per lead, automatic opt-out handling, and a timestamped audit log. STIR/SHAKEN Class A attestation signs every call at the highest level. Hostcomm provides the tooling; final compliance always depends on your own policies and consent — and this isn’t legal advice.
How quickly can we go live?
Same-day setup is standard. There’s no hardware and no software to install — upload your list, set your dial ratio, connect your CRM and start dialing. Most teams run their first campaign the day they sign up, with a free trial available.
What’s the difference between predictive and power dialing?
A predictive dialer places several calls per agent and connects only live answers, maximizing talk time on large lists. A power dialer places a fixed number of lines per available agent for more controlled pacing on warmer or smaller lists. Hostcomm includes predictive, power, preview and manual modes — switch per campaign.
Do I need to install anything?
No. The dialer runs entirely in the browser over WebRTC. Agents log in from any computer with a headset and internet connection — ideal for office, hybrid or fully remote teams.
Where is our data hosted?
Hostcomm LLC runs on AWS with US-region infrastructure and 24/7 US support. We’ve operated contact-centre technology since 2004 with PCI DSS Level 1 and SOC 2 practices.
Can it handle inbound calls too?
Yes. Run inbound, outbound and blended campaigns on one platform, with skills-based ACD routing, IVR, callbacks and call recording included.
See it dial your list.
Book a 20-minute demo, or start a free trial and run a campaign today.