Turn your list into revenue —
without the TCPA risk.
Meet Connecta — Hostcomm's US AI predictive dialer. Cloud-based, nothing to install: predictive, power, preview and manual modes, with STIR/SHAKEN attestation via our US carrier, caller-ID reputation monitoring, Precall SMS warm-up and a built-in AI voice agent. Inbound, outbound and blended on one platform.
Connecta is Hostcomm's US-hosted predictive dialer that helps outbound teams connect with more live customers — with caller-ID reputation monitoring, Precall SMS warm-up and a built-in AI voice agent — while staying inside TCPA, FCC and STIR/SHAKEN rules. Same-day setup, no software to install, billed month-to-month.
Built to keep your numbers
connecting.
Most dialers just place calls. Connecta protects the thing that actually drives revenue — your answer rate — and pairs human agents with AI on one platform, not two contracts.
Catch a number going “Spam Likely” before your connect rate does
Connecta links to calleridreputation.com to monitor your outbound numbers across the major spam-flagging databases and track their STIR/SHAKEN attestation. When a number starts getting flagged, it surfaces on the dashboard — so you can rest it and swap in a clean one before answer rates collapse.
Warm the lead with an SMS, seconds before you dial
Precall sends a short, personalised text just ahead of the call, so the number that rings is one the customer already recognises. Answer rates climb, and STOP replies are honoured automatically and suppressed across every campaign.
An AI voice agent on the same platform — not bolted on
Hand a call to a Hostcomm AI voice agent as a safety net for abandoned calls, or run AI-first and pass qualified calls to a human with the full transcript and customer record. Three modes per campaign — off, safety net, AI first — and a three-way answer-machine detector that sends uncertain answers to the AI instead of dropping a live person. One vendor, one data flow — not voice AI from one supplier stitched to a dialer from another.
The right CRM record on screen the moment the call connects
Connecta matches the live call to your CRM and pops the customer record the instant your agent answers, then writes the outcome back on disposition. FLG360, HubSpot, Pipedrive and Zoho CRM connectors are live.
Per-number dial caps and frequency limits, enforced on every call
Hard daily caps per outbound number and per-contact frequency limits are applied to every dial — keeping your numbers healthy and your contact patterns inside sensible, defensible bounds.
Listen, whisper, barge — and warm-transfer with the recording intact
Supervisors get a live agent grid with listen-in, whisper and barge. Agents blind, attended or three-way transfer a call on a hot-key, with the recording continuous across the handover.
Two surfaces,
one platform.
Supervisors get a live console over the whole tenant; agents get a focused workspace that pops the right record the moment a call connects. No tab-juggling, no second tool.
Watch every live call —
step in when it matters.
A real-time wallboard of agents and calls across your tenant, refreshed every two seconds. Listen, whisper, or barge on any active call, and keep an eye on number health and abandon rate before they cost you connects.
- →Live agents, queue depth, longest wait & abandon rate at a glance
- →Listen / whisper / barge on any in-progress call
- →Per-tenant view across campaigns, carriers and number pools
The right record pops
the second they answer.
When a call connects, the agent sees the matching lead from your CRM — no searching. AI Assist listens alongside and surfaces the next best action, while one-click transfer and call controls keep the conversation moving.
- →CRM screen-pop (FLG360, HubSpot, Pipedrive & Zoho CRM)
- →AI Assist listens and suggests next-best-actions in real time
- →Mute, hold, keypad, attended/blind transfer — one click each
Match the dialer
to the campaign.
Switch dialing mode per campaign, per list, per team — without leaving the platform or calling support.
Predictive
Dials multiple numbers per agent and connects only live answers. Maximum talk time for large, clean lists.
Power
One call per available agent, so it never abandons. Faster than manual, more controlled than predictive.
Preview
Agents see the lead and record before the call connects. Best for high-value or complex accounts.
Manual
Click-to-call with full screen pop and logging. The compliant default when consent rules demand it.
Every call signed,
scrubbed, and logged.
TCPA exposure is the most expensive thing most US contact centers underestimate — statutory damages run $500 per call, trebled to $1,500 for willful violations, with no cap. The dialer is built so the safe path is the default one.
Hostcomm provides the controls and the audit trail. Your consent and policies determine compliance — and nothing here is legal advice.
STIR/SHAKEN attestation
SIGNEDUS outbound calls carry A-level attestation through our US carrier, so carriers are less likely to label you “Spam Likely” — and Connecta reads each number’s attestation and spam status continuously.
DNC + reassigned-number scrubbing
SCRUBBEDLists are scrubbed against the National Do Not Call Registry and reassigned-number databases before a single number is dialed.
Calling-window guardrails
TIMEDLocal-time calling windows (8am–9pm) are enforced by area code, so a contact in California isn’t called before 8am their time.
Consent records attached per lead
LINKEDAttach and display a one-to-one consent record for each contact, in line with current FCC consent expectations.
Timestamped audit log
LOGGEDConsent, opt-outs, revocations and every dial attempt are logged and exportable — the evidence you need if a complaint ever lands.
One platform.
No add-on invoices.
Local presence dialing
Show a local area code to raise answer rates — with carrier-compliant number management.
Answer-machine detection
Skip voicemails and dead air automatically so agents only hear a real “hello.”
Real-time wallboards
Live campaign, agent and queue stats on any screen — no refresh, no spreadsheets.
Inbound ACD + blended
Route inbound calls by skill and run inbound, outbound and blended on the same platform.
PCI DSS payment capture
Take card payments mid-call via Stripe, Adyen or Sage — your agent never sees the card number.
AI call scoring
Every call scored for sentiment, compliance, empathy and resolution — automatic agent scorecards.
On-screen call scripts
Per-campaign scripts with merge fields that fill in from the lead and CRM record, so agents stay on message.
WebRTC browser phone
Agents work from a browser tab. Nothing to install, works on any device, anywhere.
Connecta vs Convoso, ReadyMode, CallTools and Five9.
| Convoso | ReadyMode | CallTools | Five9 | Connecta | |
|---|---|---|---|---|---|
| Free trial | 40+ seats only | Not published | Yes | Not published | Yes — on a live campaign |
| Contract | Negotiated | Not published | Not published | Multi-year typical | Month-to-month |
| Caller-ID reputation | Yes | Yes | Not published | Add-on | Yes |
| AI voice agent | Add-on | No | No | Higher tier | Same platform, same contract |
| Pre-call SMS warm-up | No | No | No | No | Yes (Precall) |
| Dialing modes | 4 | 4 | 4 | 4 | 4 |
Competitor figures are published list prices and terms taken from each vendor's pricing pages and public listings; several price by quote only, so a negotiated figure may differ. Verify with the vendor before purchase. If a cell is out of date, tell us and we'll correct it. Competitor figures verified 3 September 2026.
Every claim on one page, in checkable form.
| Dialing modes | Predictive, power (progressive), preview and manual — set per campaign, changeable mid-flight; the pacer picks the change up on its next cycle |
|---|---|
| Answer-machine detection | Three-way routing: human → agent, machine → drop or message, uncertain → AI voice agent (never a silent drop) |
| AI voice agent modes | Off · Safety net (AI takes only calls that would abandon or ring out) · AI first (AI opens, transfers to human on intent or low confidence) — per campaign |
| AI greeting | Rendered from your script in your chosen voice and cached, so it plays the instant the call connects |
| STIR/SHAKEN | STIR/SHAKEN A-level attestation via our US carrier on US outbound calls |
| Caller-ID reputation | Continuous per-number health via calleridreputation.com; flagged numbers pulled from rotation automatically |
| CLI strategy | Fixed single CLI, pool, or per-DID rotation across the active outbound set — chosen per campaign |
| Number-health limits | Per-number daily dial caps and per-contact frequency limits enforced on every dial |
| Precall SMS | Personalised text sent seconds to minutes before the dial; two-way replies in the same console; STOP honoured and suppressed across all campaigns |
| DNC & reassigned numbers | National DNC and reassigned-number scrubbing before each dial |
| Calling windows | Local-time windows (8am–9pm) enforced by area code |
| Consent records | One-to-one consent attached per lead; opt-outs and revocations timestamped |
| Retry policies | Per-disposition rules (no answer, busy, voicemail, callback requested): attempts, spacing and stop point, defined once and applied across campaigns |
| Recording & retention | Per-campaign: on/off, announcement played, agent pause allowed, retention period — retention enforced by the platform |
| Audit log | Every configuration change logged with who, what and when; exportable |
| CRM screen-pop | FLG360, HubSpot, Pipedrive and Zoho CRM — record pops on answer, outcome written back on disposition |
| Supervisor console | Live agent and campaign state (available, wrap-up, pacing, auto-paused and why); listen, whisper, barge on any call |
| Transfers | Blind, attended and three-way, on a hot-key, recording continuous across the handover |
| Payments | PCI DSS Level 1 card capture mid-call — agents never see the card number |
| Inbound | ACD with skills-based routing, IVR menus, business hours, hold queues, overflow and hunt groups; blended with outbound on the same agent |
| Agent client | Browser only (WebRTC) — no desktop software, no VPN; headset and internet connection |
| Multi-tenant | Separate tenants, data, numbers and reporting under one central admin — built for BPOs and agencies |
| Reporting | Campaign, agent, disposition and call-cost reporting per tenant, per campaign, per number |
| Hosting & support | AWS US region, dedicated instance per customer, 24/7 US support |
| Contract | Month-to-month; same-day setup; free trial on a live campaign |
Straight answers.
What TCPA controls does Connecta include?
National DNC and reassigned-number scrubbing before each dial, local-time calling windows by area code, one-to-one consent records per lead, automatic opt-out handling, per-number dial caps and a timestamped audit log of every attempt and configuration change. Hostcomm provides the controls and the audit trail; whether a campaign is compliant depends on your own consent and policies, and this isn’t legal advice.
How does Connecta handle STIR/SHAKEN?
US outbound calls carry STIR/SHAKEN A-level attestation via our US carrier. Connecta also reads each number’s attestation and spam-flag status through calleridreputation.com and pulls flagged numbers out of rotation automatically.
How is Connecta different from Convoso or ReadyMode?
Three things. Precall sends a personalised SMS seconds before the dial so the number that rings is one the customer recognises — no other dialer in its class does this. The AI voice agent runs on the same platform and contract, catching calls that would otherwise abandon, rather than being an add-on. And the contract is month-to-month with same-day setup, where Convoso requires 20 seats and negotiates terms and ReadyMode publishes from $199 per license.
What happens when answer-machine detection isn’t sure?
Most dialers make a binary human-or-machine call, and when they get it wrong they drop a live person — a silent call regulators count against you. Connecta routes three ways: human to an agent, machine to a drop or message, and uncertain to the AI voice agent, which talks to whoever answered and hands off to a human if it’s a real conversation.
How quickly can we go live?
Same-day setup is standard. There’s no hardware and no software to install — upload your list, set your campaign, connect your CRM and start dialing. Most teams run their first campaign the day they sign up, with a free trial available.
What’s the difference between predictive and power dialing?
A predictive dialer places several calls per agent and connects only live answers, maximizing talk time on large lists. A power (progressive) dialer places one call per available agent so it never abandons — the right choice for warmer or smaller lists. Connecta includes predictive, power, preview and manual modes, set per campaign.
Which CRMs does Connecta integrate with?
FLG360, HubSpot, Pipedrive and Zoho CRM are live: the matching record pops the moment an agent answers and the outcome is written back on disposition.
Do I need to install anything?
No. The dialer runs entirely in the browser over WebRTC. Agents log in from any computer with a headset and internet connection — ideal for office, hybrid or fully remote teams.
Where is our data hosted?
Hostcomm LLC runs on AWS with US-region infrastructure and 24/7 US support, on a dedicated instance per customer. Hostcomm has built contact-centre technology since 2004 and holds PCI DSS Level 1 certification.
Can it handle inbound calls too?
Yes. Inbound and outbound run on the same platform and the same agent, with skills-based ACD routing, IVR, business hours, hold queues, overflow and call recording included.
See it dial your list.
Book a 20-minute demo, or start a free trial and run a campaign today.