Run your contact centre your way — human, AI, or any blend.
A cloud predictive dialer, autonomous AI agents, and remote visual assistance on one US-hosted platform — with PCI DSS payments, STIR/SHAKEN attestation and AI analytics built in. Proven over 20 years, not 20 months.
Hostcomm is a 20-year-old contact-centre technology company giving US teams a cloud dialer, AI agents and remote visual assistance on one platform — built so the compliant, lower-cost path is the default one.
Three products.
One US-hosted platform.
Start with one, or run all three together. Each is proven in production — not a roadmap promise.
Cloud Contact Centre
Inbound, outbound and blended on one US-hosted platform — predictive dialer, skills-based ACD, PCI DSS payments and AI call scoring built in.
AI Agent Platform
Autonomous AI voice, chat and email agents with long-term memory. Set how much each agent does on its own — fully automated, or human-in-the-loop.
Remote Visual Assistance
See what your customer sees through their phone camera — no app, no download. Survey, inspect and guide without sending anyone on site.
Cloud Dialer — turn your list into revenue without the TCPA risk
Predictive, power, preview and manual modes. STIR/SHAKEN Class A attestation, DNC scrubbing and audit logging built in. Same-day setup, no software to install.
Reassuringly boring
in the ways that matter.
When you're signing off contact-centre software, you want proof — not adjectives. Here's what holds up under procurement questions.
Not a startup — 20 years in
Hostcomm has built contact-centre technology since 2004. The platform now serving US teams is the same one trusted by BT, Scottish Power and HomeServe — battle-tested across 500+ deployments.
Compliance is the default
STIR/SHAKEN Class A attestation, automatic DNC scrubbing, local-time calling windows, PCI DSS Level 1 and SOC 2 practices — the controls US outbound teams need to keep TCPA exposure down.
US-hosted, US support
AWS US-region infrastructure with 24/7 support from real people. Local presence, local numbers, and a team that answers when you call.
One vendor, the whole stack
Cloud dialer, AI agents and remote visual assistance from a single provider — one contract, one platform, one team to call. No stitching tools together.
Real numbers from
real operations.
“OnSight allows us to replace around 100 site visits each month. Each visit costs around $150 so we are saving around $200,000 each year.”
“Remote visual assistance has reduced time to fix issues and reduced call-outs for initial assessments. It's reduced costs and our carbon footprint.”
“The software saves our customers money. Since we started using it, we've saved a combined £70,000 on energy consumption.”
Compliance & security, by default
The short version.
What does Hostcomm do?
Hostcomm gives US customer-service and sales teams three things on one platform: a cloud contact centre with a predictive dialer, autonomous AI voice/chat/email agents, and remote visual assistance over a customer's phone camera. It's been built since 2004 and is hosted on US-region AWS infrastructure.
Is Hostcomm built for US compliance?
Yes. The outbound dialer signs calls with STIR/SHAKEN Class A attestation, scrubs against the National DNC and reassigned-number databases, enforces local-time calling windows, and keeps a timestamped audit log — the controls teams need to manage TCPA risk. Payments are PCI DSS Level 1.
How long has Hostcomm been in business?
Since 2004 — over 20 years. Hostcomm LLC brought the platform to the US market with a Miami office, US-region hosting and 24/7 US support, serving 500+ customers across North America and Europe.
Do I have to choose between AI and human agents?
No. You set the blend per channel and per campaign — fully autonomous AI, human-only, or any mix in between. Most teams start with AI on routine contacts and keep humans on complex, high-value ones.
See it run on your numbers.
Book a personalised demo, or start a free trial and run a campaign this week.