Privacy Policy

Introduction

This Privacy Policy explains how Hostcomm LLC (“we,” “us,” or “our”) collects, uses, and protects your information when you use our cloud contact center services. We are committed to protecting your privacy and ensuring transparency about data handling practices.

Information We Collect

Service Data

• Call recordings and transcripts
• Customer interaction records
• Agent performance data
• Contact lists and customer information
• Chat logs and messaging data

Technical Data

• IP addresses
• Browser type and version
• Device information
• Log files
• Usage statistics
• Connection data

Business Information

• Account details
• Billing information
• Employee records
• Service configurations

Use of Your Personal Data

We use collected information to:

• Provide and maintain our services
• Monitor and improve service quality
• Generate analytics and performance reports
• Process payments and maintain accounts
• Comply with legal obligations
• Detect and prevent fraud
• Provide technical support

Data Storage and Security

We implement industry-standard security measures including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Secure data centers
• Disaster recovery procedures

Data Retention

• Active accounts: Duration of service
• Terminated accounts: As required by law
• Call recordings: Per compliance requirements
• Analytics data: 24 months

Data Sharing and Disclosure

We may share information with:

• Service providers and technology partners
• Law enforcement when legally required
• Business partners with your consent
• Third-party integrations you authorize

Visitor Tracking

When you visit or log into our website, we use cookies and similar technologies to collect certain information about your visit. This includes:

• Usage Data: Information about how you use our site, such as pages visited, time spent on pages, and links clicked.
• Device Information: Details about the device you use to access our site, including IP address, browser type, and operating system.
• Personal Data: If you provide it, we may collect information such as your email address, phone number, or other contact details.

We may also combine this information with data from third-party sources to create a more complete profile and provide personalized content based on your interests and browsing behavior. You may opt out of this at any time.

Children's Policy

Our services are not directed to children under 13. We do not knowingly collect information from children.

International Data Transfers

Data may be processed in the United States and other countries. We ensure appropriate safeguards for international transfers.

Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

Compliance

We comply with:

• Florida Privacy Protection Act (FPPA)
• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR) where applicable
• Telephone Consumer Protection Act (TCPA)
• Federal Communications Commission (FCC) regulations