Twenty-two years of
answering the phone.
Hostcomm has built and run contact-centre technology since 2004. The platform trusted by BT, HomeServe and Scottish Power in the UK came to the US in 2024 as Hostcomm LLC — same engineers, same software, US-region infrastructure and a Miami office.
We are not a startup and we are not a reseller. We write the software, run the servers, answer the support line and sign month-to-month contracts — because after two decades we would rather be judged on this quarter's service than on a three-year lock-in.
Proven Technology
Not a beta product. The dialer, the visual-assistance tool and the AI layer have each been in production for years, across 500+ deployments.
A named person, not a queue
Every US customer and partner has a named contact who returns calls the same business day, with direct access to the engineers who built the product.
Zero-Risk Trial
Try before you commit. We offer a free proof of concept using your own data, so you can measure the impact before signing anything.
Every product on this timeline
is still running.
Twenty-two years, seven turning points, nothing retired. The dialer we shipped in 2008 is the ancestor of Connecta; the video tool from 2014 is OnSight; the analytics from 2019 became the Persona AI platform.
Founded in the UK
Hostcomm Ltd launched as one of the UK’s first hosted telephony providers — cloud voice before ‘cloud’ was a category. Some of that first generation of customers are still with us.
Predictive dialer
Our own predictive dialer released to UK sales and collections teams operating under Ofcom’s abandoned-call rules — compliance engineered in from the first version, not added after a complaint.
Remote visual assistance
Live video from a text link, with annotation and measurement, so an expert could resolve what would otherwise be a site visit. Deployed at BT, HomeServe and social-housing providers.
AI on every call
Automated compliance, sentiment and behaviour scoring across recorded calls — the analytics layer that taught us where AI belongs in a contact centre and where it doesn’t.
Autonomous AI agents
Voice, chat, email and SMS agents with adjustable autonomy per channel, long-term memory and warm handoff to a human — built on the analytics layer, not bolted onto a demo.
US expansion
Hostcomm LLC established in Miami on US-region AWS: the same platform and the same engineering team, with local support and a US regulatory model — TCPA controls and STIR/SHAKEN attestation via our US carrier.
One vendor, five products
The portfolio brought under one contract and one partner programme, with a named partner manager — the one-stop shop for the businesses and partners we serve.
A safe pair of hands
is a set of habits.
We write the software
Dialer, AI platform, visual assistance, websites, UC — built by our own engineers. When something needs changing there is no vendor to escalate to; the person who can fix it works here.
We run it ourselves
A dedicated AWS instance per customer, in the region your data belongs in, operated by the team that built it. 300+ servers under our own management.
We sign short contracts
Month-to-month, same-day setup, and a free proof of concept on your own data first. We would rather earn the renewal every month than negotiate a lock-in once.
We answer the phone
A named contact in the US who returns calls the same business day, 24/7 support across both offices, and a partner manager whose direct line is on the website.
Legacy to AI,
without the chaos
We understand that transformation doesn't happen overnight. Our approach is pragmatic, proven, and designed to deliver ROI from day one.
Crawl, Walk, Run
We help customers transition from legacy systems to AI automation without causing chaos. Start with AI analytics on existing calls, add AI-assisted routing, then graduate to fully autonomous agents — at your pace.
Reduce Operating Costs
AI agents take the routine interactions — order status, appointment booking, after-hours calls — so the people you pay for judgement spend their time on the calls that need it. We measure the effect on your own call mix in a free proof of concept before you commit.
Fill Resource Gaps
Downsizing doesn’t have to mean degraded service. AI agents fill the gaps left by reduced headcount — handling after-hours, peak overflow, and routine queries while human agents focus on complex, high-value interactions.
Increase Sales with Innovation
Predictive dialing, AI-powered lead scoring, personalised outreach at scale, and real-time conversation analytics give sales teams the edge — turning data into revenue with every interaction.
Built for the
US regulatory landscape
The controls US operators need are in the platform, with the audit trail to prove what it did. Whether a campaign is compliant depends on your consent and policies; the tooling and the evidence are ours to provide.
Powered by the best
in the business
We partner with world-leading technology providers to deliver enterprise-grade infrastructure, AI capabilities, and global reach.
Two offices.
One engineering team.
Sales, support and account management run from Miami. The engineers who built the platform are in Devon, England, and have been since 2004. Customer data stays in the AWS region it belongs in.
See the platform in action
with your own data
We offer a free proof of concept so you can measure the impact before committing. No risk, no obligation — just results.