Clear visual guidance when accuracy matters. No app. No fuss.
OnSight RVX is Hostcomm's remote visual assistance platform. Send a text, the customer taps a link, and you're live on their camera. No download. No sign-up. No training — for you or for them.
What is remote visual assistance?
Remote visual assistance is software that lets an expert see what a customer or field worker sees through their phone camera, in real time, and guide them — by drawing on the live video, capturing stills, taking measurements and reading serial numbers or meters — without anyone travelling to the site. OnSight RVX is Hostcomm’s remote visual assistance platform: the customer receives a text message, taps the link, and the session opens in their browser with no app to download, no account to create and nothing to learn.
More than video. Everything to close the job.
A video call shows you the picture. OnSight RVX adds the capture, annotation, measurement and reporting tools field teams need — and a record of every session. The comparison with TechSee, SightCall, Blitzz and Streem is further down the page.
Live annotation
Draw, circle, point, and add text directly on the live video. Customer sees your annotations in real time.
HD image capture
Snap high-resolution stills from the remote device. Quality isn't affected by signal strength — capture is local.
OCR text extraction
Point at a meter reading, data plate, or serial number. RVX extracts the text automatically — no manual typing.
AR ruler
Measure real-world distances using the iPhone Pro LiDAR sensor — accurate to the centimeter.
Geolocation & maps
Google Maps Street View, Satellite, and measurement tools. Pin the site, measure the roof, size the driveway.
Session recording
Record every session for compliance, training, or dispute resolution. Stored encrypted.
PDF reports
Auto-generated reports with annotated screenshots, measurements, timestamps, and session notes.
Self-survey workflow
Send a structured survey; customer completes it on their own time. AI extracts, tags, and classifies the results.
AI voice agent integration
Persona can send self-survey links and process the captured data automatically. No human in the loop required.
Walk through a session.
Eight steps, start to finish. Click any one to see exactly what happens.
Step 1 of 8
The expert starts a session from their computer
Your expert opens the RVX console in any browser and clicks Start session, entering the customer's name and their mobile number or email address.
- Works on PC, Mac, tablet or phone
- Nothing to install on your side
- Runs in the browser you already use
Know what the job is before the truck leaves.
Qualify an installation, triage a fault, or talk a customer through a fix — all before anyone drives out. Here is what a ten-minute self-survey sends back to dispatch.
What dispatch receives
- Roof pitch & orientationSouth-west, 35°
- Service panel100A · 4 free ways
- Loft clearance2.3 m at ridge
- Meter locationSide of house
- Nameplate, via OCRRA1636AJ1NA
Quotable before anyone left the yard.
No van, no scaffold, no second visit to measure.
Pre-survey every install. No more aborted truck rolls.
Installers use RVX to qualify installations before dispatching anyone. A 10-minute self-survey from the homeowner's phone tells you whether the attic has headroom for a heat pump, whether the panel can take a solar retrofit, whether the meter location is accessible — before your tech is in the truck.
- One UK installer replaced around 100 site visits a month with self-surveys (Daniel Atkins, below)
- Qualify every install before dispatch — the right part on the van first time
- Capture meter readings, serial numbers, electrical panel — with OCR and geolocation
- Generate a post-session PDF report signed by both parties
Tenant maintenance triage
Housing teams use RVX to triage maintenance calls — including damp & mould identification — saving roughly £50 per call when issues are resolved on first contact.
“If a case is triaged first time and we can fix the repair first time, this saves us over £50 per call.”
— Daniel Hart, Solutions Specialist (UK)
Energy surveys & meter triage
Energy advisors guide site managers through walk-throughs remotely — spotting waste, retrofit opportunities, and metering errors without rolling a truck.
Appliance & machinery support
Service operations use RVX on high-value commercial equipment. Pre-visit surveys ensure the right part is on the van first time.
“Faster response than an engineer visit.”
— Field Service Solutions
Measured in dollars. Not promises.
From our published case studies. We're happy to introduce you to the operations leaders who wrote them — most are in the UK, where RVX has been deployed longest. The platform is the same.
“Hostcomm's RVX service allows us to replace around 100 site visits each month with a remote visual survey. Each visit costs us around £150, so we are saving around £200,000 each year.”
“RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving £50,000 in the first year, with expectations of reaching £100,000 as our team fully embraces RVX.”
“The software saves our customers money. Since we started using it, I estimate we have saved a combined £70,000. We use RVX to help customers identify opportunities to reduce energy consumption and solve metering issues.”
Or click through it at your own pace.
Walk through the full RVX experience as both the agent and the customer.
Two minutes. Full product tour.
An engineer, a homeowner, one smartphone — and the entire RVX toolkit, start to finish.
Three plans. No quote required.
Prices in USD, billed monthly. Month-to-month, cancel any time. Free trial on a live session.
Starter
- ✓100 session minutes
- ✓5 GB storage
- ✓All core features
- ✓Standard support
Business
- ✓Unlimited session minutes
- ✓10 GB storage
- ✓Priority support
- ✓Detailed reporting
Enterprise
- ✓Everything in Business
- ✓Account manager
- ✓Custom branding
- ✓API and SSO
Sessions land where the job lives.
Start a session from the system you already use and get the photos, report and notes back on the record — no re-keying.
Simpro
LiveStart a session from a Simpro job; photos, OCR captures, the report and a note are written back to the job when it ends. Hostcomm is a member of the Simpro Partner Program.
Talkdesk
LiveSessions log to Talkdesk contacts and cases with the files attached.
REST API and webhooks
LiveCreate sessions, receive completion events and pull media from any system. Enterprise plan.
Persona AI platform
LiveA Persona voice or chat agent can send the OnSight link mid-conversation and book the follow-up.
OnSight RVX vs TechSee, SightCall, Blitzz and Streem.
| TechSee | SightCall | Blitzz | Streem | OnSight RVX | |
|---|---|---|---|---|---|
| Published pricing | Not published (third-party listings cite ~$30/user/mo) | Quote only | Per-agent, quote | Quote only | $29 / $59 / $90 per month |
| Contract | Annual, negotiated | Annual, negotiated | Not published | Annual, negotiated | Month-to-month |
| Customer joins without an app | Yes | Yes | Yes | Yes (via API/SDK) | Yes — text link |
| Self-survey without an expert | Visual self-service flows | Snap (async photo) | Not published | Not published | Yes — guided survey |
| AR measurement | Yes | Yes | Yes | Yes | Yes |
| OCR (serials, meters) | Yes | Yes | Not published | Not published | Yes |
| Signed PDF report | Not published | Yes | Yes | Yes | Yes |
| Field-service CRM integrations | Salesforce, ServiceNow, Zendesk | Salesforce, SAP, ServiceNow | Zendesk, Salesforce, Zapier | Salesforce, ServiceNow | Simpro, Talkdesk, API |
| Typical customer | Enterprise contact centres | Enterprise field service | SMB to mid-market | Mid-market service brands | SMB and mid-market field service |
Competitor cells are taken from each vendor's public website, G2 and published third-party listings; several vendors price by quote only, so negotiated terms may differ. Where a capability is not documented publicly the cell says so rather than guessing. If a cell is out of date, tell us and we'll correct it. Verified 10 September 2026. Full comparison →
Straight answers.
What is remote visual assistance?
Remote visual assistance is software that lets an expert see through a customer’s or field worker’s phone camera in real time and guide them — drawing on the live video, capturing stills, measuring and reading serial numbers — so a problem can be diagnosed, surveyed or resolved without a site visit. OnSight RVX is Hostcomm’s remote visual assistance platform.
Does the customer need to download an app?
No. The customer receives a text message with a link, taps it, allows camera access, and the session runs in their phone’s browser over WebRTC. There is no app store, no account and no sign-in. It works on iPhone and Android.
How much does OnSight RVX cost?
Three plans, billed monthly in US dollars: Starter at $29 per month (100 session minutes, 5 GB storage), Business at $59 per month (unlimited minutes, 10 GB, priority support, reporting) and Enterprise at $90 per month (account manager, custom branding, API and SSO). Month-to-month, with a free trial on a live session.
How is OnSight RVX different from a FaceTime, WhatsApp or Zoom video call?
A video call shows you the picture; it doesn’t give you the tools or the record. OnSight adds annotation on the live video, freeze-frame, AR measurement, OCR of serial numbers and meters, geolocation, session recording and a PDF report signed by both parties — and a self-survey mode the customer can complete alone. Every session is stored centrally and can be written back to Simpro or Talkdesk.
How does OnSight compare with TechSee, SightCall, Blitzz or Streem?
All five let a customer join without an app. OnSight publishes its prices ($29 to $90 per month) and sells month-to-month, where TechSee, SightCall and Streem quote on request with annual terms; OnSight includes a guided self-survey mode and signed PDF reports on every plan; and OnSight integrates with Simpro and Talkdesk, which the enterprise vendors don’t target. The enterprise platforms offer deeper contact-centre and SAP/ServiceNow integrations. The comparison table on this page sets it out row by row.
What is self-survey mode?
A guided survey the customer completes on their own from the same text link: OnSight walks them through the photos, measurements and readings you need, at whatever hour suits them, and the report reaches you before you quote or dispatch. Installers use it to qualify a job before sending anyone.
Does AR measurement work on Android?
Yes. Measurement is most precise on LiDAR-equipped iPhones and iPads; on other iPhones and on Android phones OnSight uses camera-based estimation, which is accurate enough for openings, runs and clearances but should be confirmed on site where tolerances are tight.
Where are recordings and photos stored?
On AWS, in the region your account belongs to — US data stays in the US, UK data in the UK — encrypted in transit and at rest, with a retention period you control. No personal data is required to run a session.
What does OnSight RVX integrate with?
Simpro (start a session from a job; photos, report and notes are written back — Hostcomm is a Simpro Partner Program member), Talkdesk (sessions logged to contacts and cases), the Persona AI platform (an AI agent can send the link mid-call), and a REST API with webhooks on the Enterprise plan for anything else.
Who uses remote visual assistance?
Field-service companies avoiding wasted visits; HVAC, solar and heat-pump installers surveying before they quote; social-housing and property teams triaging tenant repairs; insurers assessing property and vehicle damage; utilities verifying meters and installations; and manufacturers supporting equipment remotely. OnSight has been in production across these sectors since 2014.
Book a 15-minute demo. Bring your hardest use case.
We'll send you a live RVX link during the call so you can see the customer experience on your own phone. 30-day free trial available. No sales call required to start.