Clear visual guidance when accuracy matters. No app. No fuss.
RVX is Hostcomm's remote visual assistance platform. Send an SMS, the customer taps a link, and you're live on their camera. No download. No sign-up. No training. Pair it with our AI voice agent and the survey can run itself.
Three taps. Live in under ten seconds.
No installation. No sign-up. No training. Anyone with a smartphone can join a session — homeowners, tenants, installers, engineers. The whole point of RVX is that it just works.
Send a link
From your agent console or AI voice agent, send the customer an SMS or email with a secure session link.
Customer taps
They tap the link. Their browser opens, asks for camera permission, and the session is live. No app store, no waiting.
You guide
Draw on the video, capture images, read meter data with OCR. The customer sees your annotations in real time.
Two minutes. Full product tour.
An engineer, a homeowner, one smartphone — and the entire RVX toolkit, start to finish.
Your AI voice agent can book the survey itself.
Because RVX and our AI voice agent run on the same Hostcomm platform, they talk to each other natively. A customer calls about a fault at 9 PM. Persona asks permission, sends a self-survey link, and walks them through capturing the data plate and error code. No human involved. No callback required.
By the time an engineer picks the job up in the morning, the part is already on order. This is end-to-end automation other vendors can't offer — they'd be stitching voice AI from one supplier to visual assistance from another, with two contracts and two data flows.
Every job that used to need a truck. Faster. Cheaper.
Pre-survey installations, triage maintenance calls, support equipment in the field. The pattern is the same: an expert who can see what the customer sees, in seconds, without travel.
Pre-survey every install. Stop sending trucks to dead leads.
Installers use RVX to qualify installations before dispatching anyone. A 10-minute self-survey from the homeowner's phone tells you whether the attic has headroom for a heat pump, whether the panel can take a solar retrofit, whether the meter location is accessible — before your tech is in the truck.
- Replace ~100 site visits per month with self-surveys
- Reduce aborted installations by 40–60%
- Capture meter readings, serial numbers, electrical panel — with OCR and geolocation
- Generate a post-session PDF report signed by both parties
Tenant maintenance triage
Housing teams use RVX to triage maintenance calls — including damp & mould identification — saving roughly $50 per call when issues are resolved on first contact.
“If a case is triaged first time and we can fix the repair first time, this saves us over $50 per call.”
— Daniel Hart, Solutions Specialist
Energy surveys & meter triage
Energy advisors guide site managers through walk-throughs remotely — spotting waste, retrofit opportunities, and metering errors without rolling a truck.
Appliance & machinery support
Service operations use RVX on high-value commercial equipment. Pre-visit surveys ensure the right part is on the van first time.
“Faster response than an engineer visit.”
— Field Service Solutions
More than video. Everything to close the job.
RVX isn't a glorified WhatsApp call. It's a full remote-service platform with the capture, annotation, measurement, and compliance tools field teams actually need.
Live annotation
Draw, circle, point, and add text directly on the live video. Customer sees your annotations in real time.
HD image capture
Snap high-resolution stills from the remote device. Quality isn't affected by signal strength — capture is local.
OCR text extraction
Point at a meter reading, data plate, or serial number. RVX extracts the text automatically — no manual typing.
AR ruler
Measure real-world distances using the iPhone Pro LiDAR sensor — accurate to the centimeter.
Geolocation & maps
Google Maps Street View, Satellite, and measurement tools. Pin the site, measure the roof, size the driveway.
Session recording
Record every session for compliance, training, or dispute resolution. Stored encrypted.
PDF reports
Auto-generated reports with annotated screenshots, measurements, timestamps, and session notes.
Self-survey workflow
Send a structured survey; customer completes it on their own time. AI extracts, tags, and classifies the results.
AI voice agent integration
Persona can send self-survey links and process the captured data automatically. No human in the loop required.
Measured in dollars. Not promises.
From our published case studies. We're happy to introduce you to the operations leaders who wrote them — most are in the UK, where RVX has been deployed longest. The platform is the same.
“Hostcomm's RVX service allows us to replace around 100 site visits each month with a remote visual survey. Each visit costs us around $150, so we are saving around $200,000 each year.”
“RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving $50,000 in the first year, with expectations of reaching $100,000 as our team fully embraces RVX.”
“The software saves our customers money. Since we started using it, I estimate we have saved a combined $70,000. We use RVX to help customers identify opportunities to reduce energy consumption and solve metering issues.”
Or click through it at your own pace.
Walk through the full RVX experience as both the agent and the customer.
Book a 15-minute demo. Bring your hardest use case.
We'll send you a live RVX link during the call so you can see the customer experience on your own phone. 30-day free trial available. No sales call required to start.