Dial the raw list in Connecta. Zoho gets the leads worth working.
Connecta is a predictive and power dialer that works alongside Zoho CRM. Load bought, aged or cold lists into Connecta, not Zoho. Connecta works through the volume — no-answers, voicemail, call screeners, retries — and the moment an agent marks someone as interested, that lead appears in Zoho with the call logged, the agent's notes, an AI call summary and a link to the recording. When a number that's already in Zoho answers, the agent sees the Zoho record on screen and the outcome is written back.
Hostcomm has built contact-centre technology since 2004; Hostcomm LLC brought the platform to the US market in 2024. Last updated 1 October 2026.
Connecta does the volume. Zoho does the selling.
Connecta works the list
Upload the list to Connecta and pick predictive, power or preview dialing. Connecta dials the next number the moment an agent is free, retries no-answers on a schedule you set per outcome, and can hang up on voicemail, leave a recorded message, or introduce your company to a call screener — so agents spend their time on people.
The agent talks, and qualifies
If the number is already in Zoho, the Zoho record pops on the agent's screen. Agent Assist can transcribe the call and write the summary. At wrap-up the agent picks an outcome; the outcomes you choose — interested, callback requested, sale — mean "send this to Zoho".
Zoho gets a qualified lead
Connecta finds the Zoho record by phone or creates a Lead, then adds a completed call activity and a note with the agent's notes, the AI call summary and a link to the recording. Your sales team works live opportunities in Zoho, not a list of numbers that never answer.
Why not click-to-call from Zoho?
Click-to-call is the right tool for a rep working warm leads they already own. On a cold or aged list, most dials end in no answer, voicemail or a call screener — and with click-to-call, a person sits through every one of them. Read the full comparison →
| Click-to-call from a Zoho record | Connecta working the list, feeding Zoho | |
|---|---|---|
| Choosing the next number | The rep opens the next record and clicks — one call at a time | Connecta dials as soon as an agent is free (power) or ahead of them (predictive) |
| No answer or busy | The rep waits out the ring, then logs it by hand | Logged automatically and retried on the schedule set for that outcome |
| Voicemail | The rep listens to the greeting and decides what to do | Detected; Connecta can hang up or leave your recorded message |
| Call screeners (iOS, Google) | The rep explains who's calling to an assistant, every time | Connecta plays your recorded introduction to the screener (or prompts the agent to give it), then waits for the person |
| Where the raw list lives | In Zoho — every unworked number is a record that counts against your edition's storage and clutters views and reports | In Connecta — Zoho receives only leads an agent has qualified |
| What Zoho records about the call | Whatever the rep remembers to log | Completed call activity, agent's notes, AI call summary and recording link, automatically |
What lands in Zoho
For every lead an agent qualifies, automatically, within minutes of wrap-up.
| The record | An existing Lead or Contact found by phone number, or a new Lead with name, phone, email and company from your list. Zoho's own email duplicate check stops a second Lead for the same person. Optionally sets Lead Source and a Lead Status mapped from the outcome. |
| A completed call | Outbound or inbound, start time, duration, outcome, agent and campaign, linked to the record. |
| A note | The agent's wrap-up note and, when Agent Assist is on, the AI call summary. |
| The recording | A link to the call in Connecta. Recordings stay in Connecta behind sign-in; nothing is made public. |
Screen pop and write-back
For numbers that are already in Zoho — renewals, past enquiries, existing contacts.
- →Screen pop: when the number matches a Zoho Lead or Contact, the agent sees the name, company, email, status and owner as the call connects
- →Outcome write-back: map each Connecta outcome to the value of a Zoho field you choose, such as Lead Status
- →Matches UK numbers in national or +44 form, and US and Canadian numbers as +1, 10 digits, 555-123-4567 or (555) 123-4567
- →Works with the Leads or the Contacts module
Set up in three steps
Create a Zoho Self Client
A Zoho CRM administrator creates a Self Client in the Zoho API Console and generates a refresh token.
Connect it in Connecta
Paste the client ID, secret and refresh token into CRM Integration, choose your data center and the module (Leads or Contacts), and click Test connection. Credentials are encrypted and never shown again.
Choose what reaches Zoho
List the outcomes that push a lead to Zoho, map outcomes to Zoho statuses if you want them, and save. A Recent pushes list shows every lead sent and the Zoho record it landed on.
Controls on every dial
Your do-not-call list
Numbers marked do-not-call are not dialed again, on every dial path: predictive, power, preview and manual.
Calling hours and days
Set per campaign or for the whole organization; automatic dialing stays inside them.
Abandon-rate cap
Predictive pacing runs under a live abandon-rate ceiling and drops back automatically when the campaign reaches it.
Retries and call limits
Retry timing per call outcome, with an optional maximum number of calls per lead.
Questions Zoho CRM teams ask
Is there a predictive dialer for Zoho CRM with screen pop and write-back?
Yes. Connecta by Hostcomm is a predictive, power and preview dialer that integrates with Zoho CRM. When a number that is in Zoho answers, the agent sees the Zoho Lead or Contact on screen; the call outcome is written back to a Zoho field you choose; and leads the agent qualifies are pushed into Zoho with a completed call activity, the agent's notes, an AI call summary and a link to the recording.
Why use a dialer alongside Zoho instead of click-to-call inside Zoho?
Click-to-call places one call at a time from a record the rep has opened, and the rep sits through every no-answer, voicemail greeting and call screener. On cold or aged lists most dials end that way. Connecta dials ahead of the agents, retries no-answers automatically, can hang up on or leave a message for voicemail and introduce you to call screeners, so agents mostly talk to people — and only the people worth following up reach Zoho.
Do I have to import my call lists into Zoho first?
No, and we recommend you don't. Upload bought, aged or cold lists to Connecta. Zoho receives a Lead only when an agent qualifies it, so your Zoho data stays clean, views and reports aren't cluttered with numbers that never answered, and unworked numbers don't count against your Zoho edition's data storage.
What does Connecta create in Zoho CRM when a lead is qualified?
Three things: the record (an existing Lead or Contact matched by phone, or a new Lead with name, phone, email and company), a completed call activity with start time, duration, outcome, agent and campaign, and a note with the agent's notes and the AI call summary. The call activity and note include a link to the recording in Connecta.
Will it create duplicate leads in Zoho?
Connecta first searches Zoho by phone number and uses the record it finds. If there is no match it creates the Lead through Zoho's upsert, so Zoho's duplicate check on email updates an existing Lead instead of creating a second one. Each call is pushed once, and a push that fails part-way resumes where it stopped rather than starting again.
Is this a Zoho PhoneBridge integration?
No. PhoneBridge puts a softphone inside Zoho for click-to-call. Connecta is the dialer: agents work the list in Connecta's browser softphone, and Connecta reads from and writes to Zoho CRM through Zoho's REST API.
What happens with voicemail and call screeners?
Connecta's answering-machine detection classifies each answered call. You can run it in observe mode first and compare its verdicts with your agents' outcomes; when you switch a campaign to act, Connecta hangs up on voicemail or leaves your recorded message, and for iOS and Google call screeners plays your recorded introduction (or prompts the agent to give it) and waits for the person.
Which Zoho data centers are supported?
Zoho's US (zoho.com), EU, India, Australia and Japan data centers. You pick yours when you connect.
How long does setup take?
Usually under half an hour for a Zoho administrator: create a Self Client in the Zoho API Console, generate a refresh token, paste the credentials into Connecta, choose the module and the outcomes that push leads, and test the connection.
What if Zoho is unavailable when a lead is qualified?
The agent's wrap-up is never held up. The push is queued and retried automatically for about four hours, and the Recent pushes list on the CRM Integration page shows what was sent, the Zoho record it landed on, and the reason for anything still waiting.
Can sales reps listen to the call from Zoho?
The call activity and note link to the call in Connecta, where users with access to recordings can play it. Recordings are not uploaded to Zoho or made public.
Zoho and Zoho CRM are trademarks of Zoho Corporation. Connecta is not affiliated with or endorsed by Zoho.
Questions about Connecta for Zoho CRM? We'll answer them.
Tell us how big your lists are and how your Zoho is set up — we reply within one business day.