The dialer built for commercial energy brokers — LOA signed before you hang up.
Connecta is the outbound dialer for commercial energy brokers, aggregators and consultants selling in the deregulated US electricity and natural-gas states. The agent qualifies the site, meters and current rate in a guided form inside the live call, sends the decision-maker a one-click introduction email, and gets the Letter of Authorization e-signed through DocuSign — tracked, stored and exported to your CRM — before the call ends.
Hostcomm has built contact-centre technology since 2004; Hostcomm LLC brought the platform to the US market in 2024. Last updated 28 September 2026.
One call, start to signed LOA
Qualify the site on the call
The Script opens with the lead prefilled — and with the previous record when a customer calls back. The agent captures the company, the decision maker, every site, every meter and the current supplier and rate in one guided form. Outcome buttons write the result straight back to the dialer.
Introduce, then sign
One click sends the decision maker an introduction email. The Letter of Authorization goes out for DocuSign e-signature while the agent is still on the line; signing status is tracked automatically and the signed document is stored in a searchable repository.
Export and move on
Each completed record exports automatically to your CRM or back office, with automatic retries if the export fails. Supervisors see every agent's state, listen, whisper or barge, and watch abandon rate and number health live.
What Connecta Script captures
The fields a supplier's pricing desk needs, in the order the conversation goes — prefilled from the lead, and from the previous record when the customer calls back.
| Company and decision maker | Legal name, contact, role, one-click intro email |
| Sites | Every service address on the account |
| Meters | Meter / ESI ID / account numbers per site, electricity and gas |
| Current supply | Supplier, rate, contract end date, annual usage where known |
| Letter of Authorization | DocuSign e-signature on the call, status tracked, stored and searchable |
| Outcome | Written back to the dialer and exported to CRM or back office with retries |
Where commercial energy brokers sell
Electricity choice for commercial customers exists in 15 markets; natural-gas choice reaches more than twenty states. Most require brokers to be licensed or registered with the state utility commission — the PUCT in Texas, the PUC in Pennsylvania, PUCO in Ohio, the ICC in Illinois — so check each commission's rules for the states you call into.
State calling rules, and the Connecta setting for each
Calling hours and contact-frequency limits are set per campaign or per organization, in the contact's local time. The rules below were checked against the statute text on 28 September 2026; statutes change, so verify with counsel before you rely on them.
| Jurisdiction | Hours | Frequency / abandon cap | Source | Connecta setting |
|---|---|---|---|---|
| Federal baseline (TSR / TCPA) | 8am–9pm local | Abandon rate ≤ 3% per campaign per 30 days | 16 CFR 310.4 | Default calling window; predictive pacing pauses at the abandon-rate ceiling you set |
| Florida | 8am–8pm local | 3 calls in 24 hours on the same subject, any number | Fla. Stat. §501.616(6) | Campaign calling hours with an 8pm stop; daily per-number limit of 3 |
| Oklahoma | 8am–8pm local | 3 calls in 24 hours on the same subject, any number | 15 O.S. §775C.4 | Campaign calling hours with an 8pm stop; daily per-number limit of 3 |
| Maryland | 8am–8pm local | 3 calls in 24 hours on the same subject, any number | Md. Code, Com. Law §14-4502(c) | Campaign calling hours with an 8pm stop; daily per-number limit of 3 |
| Washington | 8am–8pm local | No statutory per-day cap in RCW 19.158 | RCW 19.158.110(4) | Campaign calling hours with an 8pm stop |
The rule on the left is a setting on the right
A Florida commercial campaign, as configured: an 8pm stop in the contact's local time, three contacts per number per day, predictive pacing that pauses itself at 3% abandon, and Precall SMS that cancels the call on STOP. Booked callbacks still go out.
Change the state, change two fields. Everything else stays.
Compliance controls on every dial path
Calling hours per campaign or organization
Applied to all automatic dialing, in the contact's local time, including days of the week. Run Florida, Oklahoma, Maryland and Washington contacts with an 8pm stop and everyone else at the federal 9pm.
Contact-frequency limits per number
Daily and weekly caps per number, so a three-calls-in-24-hours state rule is a setting rather than a training memo. Callbacks the customer booked are always honoured.
Abandon-rate cap with automatic pausing
Predictive pacing pauses itself at the ceiling you set — for example the TSR's 3% — and a recorded message plays if no agent is free.
Do-not-call and SMS STOP on every dial path
A do-not-call action covers the number across all campaigns. Precall SMS texts the business before the call and cancels it automatically if they reply STOP.
Valid caller ID with reputation monitoring
Every call presents a valid caller ID with daily call limits per number; numbers are monitored for spam flags and rotated before your connect rate falls.
Audit log and recordings
A full audit log and call recordings with retention rules — the record you want when a supplier or a commission asks how consent was obtained.
Supervisors see the floor, not a report
Every agent's state and timer with amber and red warnings, abandon rate and number health live, and listen, whisper or barge on any call — the view a broker's sales manager runs the day from.
Wallboard for the wall screen; teams with their own admins and thresholds.
New brokers rehearse on AI customers first
A new starter runs the energy script against realistic AI role-play customers — the sceptical facilities manager, the owner who wants the rate emailed first — before a real decision maker hears them. Built-in test numbers check every campaign end to end.
No live leads burned on training.
Questions energy brokers ask
What is the best dialer for commercial energy brokers?
One where the qualification, the introduction email and the Letter of Authorization all happen inside the call. Connecta does that: Connecta Script captures the company, decision maker, sites, meters and current rate in a guided form, sends the intro email in one click, and sends the LOA for DocuSign e-signature before the agent hangs up — with the signed document stored and the record exported to your CRM.
Can I get a Letter of Authorization e-signed while I'm still on the call?
Yes. The agent sends the LOA for DocuSign e-signature from inside the Script during the live call. Signing status is tracked automatically, the signed document goes into a searchable repository, and the completed record exports to your CRM or back office with automatic retries.
Which US states can commercial energy brokers sell in?
Electricity choice for commercial customers exists in Texas, Pennsylvania, Ohio, Illinois, New York, New Jersey, Maryland, Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, Delaware, the District of Columbia and, partially, Virginia. Natural-gas choice reaches more than twenty states. Most of these markets require brokers to be licensed or registered with the state utility commission — for example the PUCT in Texas, the PUC in Pennsylvania, PUCO in Ohio and the ICC in Illinois — so check the commission's rules for each state you call into.
How does Connecta handle Florida's three-calls-in-24-hours rule and 8pm cutoff?
Both are settings. Calling hours are set per campaign or per organization in the contact's local time, so Florida campaigns stop at 8pm. Contact-frequency limits are set per number, daily and weekly, so the daily limit for Florida contacts is three. The same two settings cover Oklahoma and Maryland, which have the same three-call rule, and Washington's 8pm stop. Booked callbacks are always honoured. Connecta gives you the controls; the statutes are linked on this page and your compliance counsel decides how you apply them.
Does the dialer keep the abandon rate under the 3% federal limit?
Predictive pacing runs with a live abandon-rate cap and pauses automatically when the campaign nears the ceiling you set, and a recorded abandoned-call message plays if no agent is free. You set the ceiling; the FTC's Telemarketing Sales Rule sets the 3% measure.
Does Connecta work with my CRM?
Connecta has screen-pop and outcome write-back for Salesforce, HubSpot, Pipedrive, Zoho CRM and FLG360, a script app hook for your own call script, and automatic export of every Script record to your CRM or back office with retries.
Can new agents practise before calling real businesses?
Yes. AI practice customers let new starters rehearse the energy script on realistic AI role-play calls before they speak to a real decision maker, and built-in test numbers let you check every campaign end to end.
What does it cost?
Connecta is billed month-to-month with no long-term contract and is set up the same day. Pricing for energy-broker teams is on the Connecta pricing page or from a 20-minute walkthrough.