Pricing for Contact-Pro
Hybrid-intelligence cloud contact center for inbound and outbound campaigns.
Comparison Matrix
What you get:
Multi-Mode Dialing Options - Offers predictive, progressive, preview, and manual dialing modes.
Comprehensive Call Recording - Built-in recording with selective options, secure storage.
Real-Time Monitoring and Reporting - Live dashboards showing agent performance & campaign metrics.
Intelligent Call Routing - Advanced ACD routes inbound calls based on agent skills, availability, and custom business rules.
CRM Integration Capabilities - APIs and connectors for seamless CRM integration, screen pops and data sync.
Lead Management System - Comprehensive lead handling with recycling, callback scheduling.
Web-Based Agent Interface - Browser-based softphone requiring no soft phone installation, supporting remote work.
DNC Compliance Management - Automated do-not-call processing with multiple DNC sources.
Multi-Campaign Management - Run multiple campaigns simultaneously with independent settings, scripts, and reporting.
Automatic Call Distribution- Routes calls efficiently based on agent availability and skills.
High Availability Architecture - Database clustering, load balancing, and failover capabilities.
Multi-Channel Communication - Email campaign management and integration capabilities for SMS and chat platforms.
Callback Scheduling - Automated appointment setting with customer-preferred times.
Agent Blending - Seamlessly switch agents between inbound and outbound activities.
Voice Mail Detection - Automatically identifies and handles answering machines appropriately.
Inbound Call Queuing - Manages high call volumes with estimated wait times, queue-callback supported.
STIR/SHAKEN - Present A class calls, real-time callerid reputation monitoring, callerid scanning and spam tag remediation.
Agent Login/Logout Control - Flexible scheduling and attendance management features.
PCI DSS Compliance - Supports secure payment processing with cardholder data protection.
STIR/SHAKEN Compliance & Spam Management - Monitors calls, Class A attestation, spam remediation.
AI Voice Agent Integration - AI voice agent can operate on an extension like a human agent outbound/inbound SIP. (5 agents)
AI Interaction Analytics - Advanced AI-powered analysis of customer conversations.
AI SMS Agent Integration - Automated SMS with AI-powered responses, campaign management, and escalation to human agents
IVR Works Integration - Integrated advanced AI powered IVR, supports DTMF and Speech.
PAYG
$0.10 /minute
$130.00 /month
$129.00 /month
$0.04 /minute
$29.00 /month
$119.00 /month
Fixed monthly
$0.10 /minute
$130.00 /month
$129.00 /month
$0.04 /minute
$29.00 /month
$119.00 /month
Enterprise
$0.10 /minute
$130.00 /month
$129.00 /month
$0.04 /minute
$29.00 /month
$119.00 /month
What they say about Hostcomm
We guarantee you to revenue growth within month
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
Paul Butland
Shelter (Homeless charity)
"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."
Daniel Hart
Social Housing maintenance manager (Property Services)
"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 in savings as our team fully embraces RVX.”
Gordon Mac
Operations Manager (Property services)
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"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."
Richard Ryan
Call Centre Manager
“The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use the software to help our customers identify opportunities to reduce their energy consumption and solve metering issues.”
Ruaire Glackin
Head of Net Zero and Energy Management
“Hostcomm’s OnSight service allows us replace around 100 site visits each month with a remote visual survey, each visit costs us around $150 so we are saving around $200,000 each year”
Daniel Atkins
Survey Team (Energy system installations)
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