Privacy Policy

Last updated: June 16, 2024

PRIVACY POLICY
Last Updated: January 14, 2025

INTRODUCTION

This Privacy Policy explains how Hostcomm LLC ("we," "us," or "our") collects, uses, and protects your information when you use our cloud contact center services. We are committed to protecting your privacy and ensuring transparency about data handling practices.

Information we collect

We collect the following types of information:

Service Data:
- Call recordings and transcripts
- Customer interaction records
- Agent performance data
- Contact lists and customer information
- Chat logs and messaging data

Technical Data:
- IP addresses
- Browser type and version
- Device information
- Log files
- Usage statistics
- Connection data

Business Information:

- Account details
- Billing information
- Employee records
- Service configurations

Use of Your Personal Data

Data storage and security

We implement industry-standard security measures including:

- Encryption in transit and at rest
- Access controls and authentication
- Regular security assessments
- Secure data centers
- Disaster recovery procedures

Data retention

We retain data for:

Active accounts:

- Duration of serviceTerminated accounts:
- As required by law

Call recordings:

- Per compliance requirements
- Analytics data: 24 months

Data sharing and Disclosure

We may share information with:

- Service providers and technology partners
- Law enforcement when legally required
- Business partners with your consent
- Third-party integrations you authorize

Instantly.ai Visitor Tracking

When you visit or log into our website, we use cookies and similar technologies to collect certain information about your visit. This includes (i) Usage Data (Information about how you use our site, such as pages visited, time spent on pages, and links clicked.) (ii) Device Information (Details about the device you use to access our site, including IP address, browser type, and operating system.) and (iii) Personal Data (If you provide it, we may collect information such as your email address, phone number, or other contact details). We may also combine this information collected automatically with other data we receive from third-party sources, such as data providers and marketing partners, to create a more complete profile of you. We then use this profile to communicate with you, including providing personalized advertising and promotional content based on your interests and browsing behavior. You may opt out of this at any time.

Childrens policy

Our services are not directed to children under 13. We do not knowingly collect information from children.

International data transfers

Data may be processed in the United States and other countries. We ensure appropriate safeguards for international transfers.

Changes to this policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

Compliance

We comply with:
- Florida Privacy Protection Act (FPPA)
- California Consumer Privacy Act (CCPA)
- General Data Protection Regulation (GDPR) where applicable
- Telephone Consumer Protection Act (TCPA)
- Federal Communications Commission (FCC) regulations

Contact us

If you have questions about our Cookie Policy, please contact us at:

Hostcomm LLC, 1150 Nw 72nd Ave Tower 1 Ste 455 #18618, Miami, Florida 33126 US
Phone: [tel:+17864749894]
Email: service@hostcomm.net